Some states want to make it easier to cancel subscriptions

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Some states want to make it easier to cancel subscriptions

Some states want to make it easier to cancel subscriptions

By Elaine S. Povich, Stateline.org

When Tennessee state Rep. Bob Freeman, a Democrat, studied his cable and internet bill last year, he kept seeing recurring charges for app subscriptions he didn’t recognize. Turned out, his 14-year-old daughter had been signing up for subscriptions with introductory rates and never canceling when they rolled over to the full price.

“I would question her bills, and she said, ‘Oh, it’s only $1.99.’ Those were teaser rates,” he said in an interview. To actually cancel, he said, he had to send an email to the company for a follow-up phone call, during which the company representative would try to talk him out of it.

“It was clear it was not meant for convenience. … It was clear it was predatory,” he said.

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