Vinted app down leaving shoppers and sellers unable to log in

VINTED has gone down this morning leaving hundreds of shoppers and sellers locked out of their accounts.

Since 9am, over 717 users have reported issues with the second-hand marketplace on DownDetector.

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According to the website, over 78% of customers could not use the app.

Another 19% have said that they’re unable to log in to their account on the website.

It has now become clear that the issue is not due to a glitch but rather “scheduled maintenance”.

Affected users have received the following message when trying to log in: “Vinted is temporarily down for scheduled maintenance.

“We’re making improvements to Vinted which will take a few hours to successfully complete.

“This will delay some of the activities you may be running on the platform, but they will resume once the system is back up.

“We’re sorry for the inconvenience caused by this. Thanks for your patience.”

People have taken to X (formally Twitter) to complain.

One user said: “Vinted is down are you kidding me.”

Another said: “Is there an issue with the app today? I keep getting an error.”

“The scheduled maintenance better improve the servers and add a feature to filter by price,” said a third user.

One customer told The Sun that they’re still getting notifications about sales but can’t click through to view what items have been purchased.

We’re making improvements to Vinted which will take a few hours to successfully complete

Vinted

However, others joked about the temporary outage, with one user saying: “The amount of money I’m saving right now because Vinted is down is crazy.”

Vinted last went down at the end of October when more than 1,000 users complained about being unable to use the second-hand marketplace.

Payments won’t be affected

As the issue is related to scheduled maintenance, the temporary outage is unlikely to affect your payments.

However, if you’re struggling to get your cash from Vinted, get in touch through the app (once it’s back up) and let customer service know you haven’t received your money.

You’ll usually need to provide evidence to show you haven’t received the money, such as your latest bank statements.

This will delay some of the activities you may be running on the platform, but they will resume once the system is back up

Vinted

There is also information on Vinted’s help page for users who haven’t seen their money hit their bank account.

Visit vinted.co.uk/help/73-my-withdrawal-has-failed to find out more.

You can contact the website’s member support team directly via the app if you are still experiencing issues.

If you’re still having issues or aren’t happy with how you have been treated, you may be able to complain to a third-party dispute resolution service, such as Complain.biz.

More Vinted news

Vinted launched a “pro” version of the app last month, which allows sellers to register as sole traders and be identified as professional sellers

The upgrade is free to use and users can sell unlimited items for free.

However, The Sun revealed the second-hand seller had paused new registrations to its professional selling feature after it made some users’ National Insurance (NI) numbers available, putting them at risk of fraud.

HM Revenue & Customs (HMRC) advises that you should not share your NI number with anyone who does not need it to prevent identity fraud.

The Sun has learned that the Independent Commissioner’s Office (ICO) is investigating the breach after several sellers reported it.

Commenting on the issue, a spokesperson for Vinted said: “For a small number of Vinted Pro members, their NI number was visible on their profile page.

“While our teams were working on fixing the issue completely, we temporarily halted the ability to upgrade accounts to Vinted Pro.

“We apologise to anyone that was affected and encourage members who have questions to reach out to our member support team.”

Do you need to pay tax on items sold on Vinted?

QUICK facts on tax from the team at Vinted…

• The only time that an item might be taxable is if it sells for more than £6,000 and there is profit (sells for more than you paid for it). Even then, you can use your capital gains tax-free allowance of £3,000 to offset it.
• Generally, only business sellers trading for profit (buying goods with the purpose of selling for more than they paid for them) might need to pay tax. Business sellers who trade for profit can use a tax-free allowance of £1,000, which has been in place since 2017.
• More information here: vinted.co.uk/no-changes-to-taxes